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Technical Implementation Partner & Business Change Partner (DASP)

NHS Blood and Transplant

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Scope as published

NHS Blood and Transplant (NHSBT) is procuring delivery partners for the Donor and Session Programme (DASP), a strategic digital transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational capabilities across blood, platelets and plasma. The procurement is divided into two Lots: Lot 1: Technical Implementation Partner The Technical Implementation Partner will support the technical implementation of the selected CRM Platform and associated digital ecosystem. The scope includes solution design, configuration, integration, data migration, testing, deployment, transition, implementation governance, technical assurance and operational readiness. Suppliers tendering for Lot 1 must align their Tender Response to one of the eligible CRM Platforms identified in the Invitation to Tender documents. The proposed technical solution, implementation approach and associated commercial submissions must be prepared consistently on the basis of the selected CRM Platform. Lot 2: Business Change Partner The Business Change Partner will support the business change, adoption and operational transformation required to implement DASP successfully. The scope includes operating model and workforce transformation, stakeholder engagement, change impact assessment, communications, learning and capability development, adoption planning, business readiness, benefits realisation and transition to business as usual. NHSBT intends to award a single-supplier contract for each Lot. Suppliers may tender for either Lot or both Lots but must submit a complete and independently compliant Tender Response for each Lot tendered for. The full requirements, eligible CRM Platforms, procurement procedure, Conditions of Participation, award criteria, evaluation methodology, timetable, contract terms and submission instructions are set out in the Invitation to Tender and associated tender documents available through Atamis under reference C468497.

Deadline
6 Oct 2026(25 days left)
Published
11 Sept 2026(13 hours ago)
Contract value
£9.2m
Location
United Kingdom
Reference
ocds-h6vhtk-06b25f
First seen
10 hours ago

Classifications

72224000Project management consultancy services72000000IT services: consulting, software development, Internet and support72227000Software integration consultancy services72220000Systems and technical consultancy services72224100System implementation planning services79400000Business and management consultancy and related services79411100Business development consultancy services79410000Business and management consultancy services

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