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Replacement of Corporate Telephony and Contact Centre Environment

Link Group

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Scope as published

Link Group is seeking to appoint a suitably qualified supplier to provide, implement and support a modern, secure and resilient corporate telephony and Contact Centre as a Service (CCaaS) solution. The contract will include cloud telephony, omnichannel contact handling, intelligent routing, workforce management, call recording, quality management, reporting and analytics, PCI-compliant payment handling, integration capabilities, migration, implementation, training and ongoing support. The solution will support customer-facing and colleague-facing services across Link Group and will be delivered through a phased approach.

Deadline: Not published
Published: 11 Nov 2026(9 hours ago)
Contract value: Not published
Location: United Kingdom
Reference: ocds-h6vhtk-06d7f3
First seen: 58 minutes ago

Classifications

64210000Telephone and data transmission services

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