Technical Support Specialist (#3)

Scope as published

REQUEST FOR EXPRESSIONS OF INTEREST (REOI) (INDIVIDUAL CONSULTING SERVICES) Republic of the Marshall Islands (RMI) Digital RMI Project P171517 Assignment Title: Reference No.: MH-DIDA- Digital Unit: Government Technical Support Specialist/s (Majuro based position) The Government of the Republic of the Marshall Islands (the Government) is undertaking a major investment program supported by the World Bank under the proposed Digital RMI Project (Project). The proposed development objective includes establishing the critical foundations for digital government services and the digital economy. To support the development of digital government services and a digital economy the Government, with World Bank funding support, has established a Digital Unit reporting into the Office of the Chief Secretary. The Director of the Digital Unit is now seeking to recruit up to 2 technical support specialist staff members who will help progress the Digital Unit work program and support the rollout of the Microsoft platform, and applications as approved in the RMI Future State Roadmap Report. The role involves working closely with relevant Ministry(s) to provide technical support for the implementation of and migration to the Microsoft platform and associated applications. A description of the Digital Unit's functions is set out in the position description in terms of reference, and a copy of the Future State Roadmap Report can be provided on request. The roles are based in Majuro. This is a full-time position and is for a 2-year contracted period (with the possibility of an extension), with a 3-month probationary period. The remuneration will reflect the fact that this is a contracted role and not a permanent public sector role. The detailed Terms of Reference (TOR) for the can be found at the following link:https://digitalrmi.com/opportunities/ or supplied on request to the Project Officer [email protected]. Division of International Development Assistance (DIDA) now invites eligible Individuals ("Consultants") to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services (attach curriculum vitae with description of experience in similar assignments, similar conditions, etc.). The criteria for selecting the Consultant are: Mandatory Requirements (pass /fail) The successful candidate shall: Qualification (associate degree or equivalent, or higher) experience in Information Technology, Computer Science, or a related field ora minimum of 2 years of experience in technical support roles, preferably in a similar organizational context. Proven expertise in administering networks, hardware, software, and operating systems Advanced troubleshooting skills with a track record of effectively diagnosing and resolving complex technical issues. Additional Desirable Requirements: Experience in implementing and supporting Microsoft Products (Microsoft 365 and Azure) Supporting Cloud infrastructure - an understanding of cloud architecture and operating principles Demonstrated experience in coordinating software procurement and managing licensing tracking systems. Strong communication and interpersonal abilities, with a knack for conveying technical concepts clearly. Previous experience in conducting training sessions and facilitating knowledge transfer among team members. The attention of interested Consultants is drawn to paragraph 3.14, 3.16 and 3.17 of the World Bank's Procurement Regulations for IPF Borrowers dated November 2020 ("the Regulations"), setting forth the World Bank's policy on conflict of interest. Expressions of interest must be delivered in written form to the address below (in person, or by e-mail) by no later than 5pm July 10th, 2026 (RMI time). Siddarth Pimpale Project Manager Digital RMI to [email protected] with copies to Galbert Robert; Project Officer [email protected]…

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