Technical Support Specialist #2 - Readvert

Scope as published

REQUEST FOR EXPRESSIONS OF INTEREST (REOI) (INDIVIDUAL CONSULTING SERVICES) Republic of the Marshall Islands (RMI) Digital RMI Project P171517 Assignment Title: Reference No.: MH-DIDA-576425-CS-INDV Digital Unit: Government Technical Support Specialist/s (Majuro based position) The Government of the Republic of the Marshall Islands (the Government) is undertaking a major investment program supported by the World Bank under the Digital RMI Project (Project). The development objective includes establishing the critical foundations for digital government services and the digital economy. To support the development of digital government services and a digital economy the Government, with World Bank funding support, has established a Digital Unit reporting into the Office of the Chief Secretary. The Project is under implementation and closes in August 2028. The Digital Unit is based in Majuro and currently comprises two Technical Support Specialists, with the Director position under open competitive recruitment. Work currently underway includes the migration of government users to Microsoft 365, an Azure landing zone, consolidation of government onto the rmi.gov.mh domain, a new government web portal, electronic signature and workflow tooling, and the first e-Services and Digital ID releases. The Director of the Digital Unit is now seeking to recruit a third technical support specialist staff member who will help progress the Digital Unit work program and support the rollout of the Microsoft platform, and applications as approved in the RMI Future State Roadmap Report. The role involves working closely with relevant Ministry(s) to provide technical support for the implementation of and migration to the Microsoft platform and associated applications. A description of the Digital Unit's functions is set out in the position description in terms of reference, and a copy of the Future State Roadmap Report can be provided on request. The role is based in Majuro. This is a full-time position and is for a contracted period from 1 January 2027 to 31 August 2028 (with the possibility of an extension), with a 3-month probationary period. It is expected that the role will commence on or about 1 January 2027. The remuneration will reflect the fact that this is a contracted role and not a permanent public sector role. The detailed Terms of Reference (TOR) for the assignment can be supplied on request to the Project Officer [email protected]. Division of International Development Assistance (DIDA) now invites eligible Individuals ("Consultants") to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services (attach curriculum vitae with description of experience in similar assignments, similar conditions, etc.). The criteria for selecting the Consultant are: Mandatory Requirements (pass /fail) The successful candidate shall: Qualification (associate degree or equivalent, or higher) experience in Information Technology, Computer Science, or a related field ora minimum of 2 years of experience in technical support roles, preferably in a similar organizational context. Proven expertise in administering networks, hardware, software, and operating systems Advanced troubleshooting skills with a track record of effectively diagnosing and resolving complex technical issues. Additional Desirable Requirements: Experience in implementing and supporting Microsoft Products (Microsoft 365 and Azure) Supporting Cloud infrastructure - an understanding of cloud architecture and operating principles Demonstrated experience in coordinating software procurement and managing licensing tracking systems. Strong communication and interpersonal abilities, with a knack for conveying technical concepts clearly. Previous experience in conducting training sessions and facilitating knowledge transfer among team members. The …

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